TELEPHONING Delta businnes communication skills

DBC: Telephoning: Master the Key Communication Skills Required in International Business English (Delta Business Communication Skills)»

DBC: Telephoning: Master the Key Communication Skills Required in International Business English (Delta Business Communication Skills) це підручник, який допомагає учням, котрі вивчають ділову англійську мову, розвивати навички, необхідні для ведення переговорів по телефону у сфері бізнесу .

ПОСІБНИКИ ІЗ СЕРІЇ DELTA BUSINESS COMMUNICATION SKILLS:

DBC: E-Mailing

DBC:Meetings

DBC:Negotiating

DBC:Presenting

DBC:Socialising

DBC: Telephoning Джерело: https://nashformat.ua/products/dbc-telephoning-master-the-key-communication-skills-required-in-international-business-english-delta-business-communication-skills-907416

Telephoning works with the skills and language required to conduct successful phone calls in English.

The units cover:

• focus on listening
• making calls
• receiving calls
• receiving and leaving messages
• dealing with problems
• conference calls

Telephoning provides six core units, each containing these sections:

• "warmer" to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
• "presentation and practice" of core language connected to each skill.
• "over to you", which allows students to apply what they have learned to their real-life work situation.